Frequently Asked Questions
Below is a list of some of our most frequently asked customer questions.
Of course, if you have a question you don't see here, shoot us an email, and we'll get back to you right away! :-)
Dog Walking
- Do you do group walks?
No. We only do one-on-one walks with the same daily dog walker. We want your dog(s) to receive the best quality individualized attention for the entire walk.
- What are the advantages of a dog walker over daycare or kennels?
Doggie daycare can reinforce undesirable behavior in your dog and may cause anxiety from a new and ever-changing environment. Many common dog illnesses can also be contracted in the daycare and kennel environment, making it unsafe for puppies and some older dogs. A dog walker allows your dog to maintain their regular schedule in their familiar environment, while providing you both with the best possible personal attention and care.
- What happens if my dog becomes injured in your care?
This is a good question and one owers should ask of any service provider. First, we'll immediately assess the situation, get all parties' information, contact you and take your dog for medical treatment if necessary. Accidents are very rare and when they do happen they are usually a result of an interaction between us and an irresponsible third party, not between dogs under our care.
Services
- What happens if my pet requires medical attention in my absence?
We will ask you to sign an emergency contact form which will remain on file. By signing this form you agree that we may seek medical attention for your pet in your absence. We will make every effort to take your pet to your veterinarian, but if they are unable to be reached, your pet will be taken to an emergency clinic in the immediate area. Woodward Pet Sitting requests that you contact your vet, so they may make a note in your pet’s file that we are authorized to seek medical attention for your pet.
- How do we get started?
Please .(JavaScript must be enabled to view this email address) or call our office (248.565.2792). If we don't answer immediately, we'll respond as soon as possible. After our consultation and all paperwork is received, we can start taking care of your furry loved ones.
- Do you have references?
Yes, we'd be happy to provide references upon .(JavaScript must be enabled to view this email address). We also have a number of reviews from our customers posted on our reviews page as well!
- Why is there a “Meet & Greet”?
During this complimentary appointment we'll meet with you and all of your pets. The appointment usually lasts about 15-30 minutes. During the consultation, we'll discuss the pet services you're interested in, so we can tailor our services to your specific needs. We'll ensure that all of your questions are answered and all of the necessary paperwork is filled out.
- Do you have boarding facilities?
We do not offer boarding services. However, we do offer in home vacation care. We find this is a lot less stressful on your pet, and a much safer environment for your loved ones. For a full listing of our at-home services, feel free to swing by our services page.
- Will you visit in harsh weather?
Don’t worry, we won’t melt. We all have all-weather gear for rainy/cold/snowy days. If it rains, remember to leave out a towel so we can dry off your loved one. If your dog hates the rain, we’ll just go out for a quick potty break and spend the rest of the time playing inside. In extreme weather, (heat waves, blizzards, thunderstorms, etc) services may be modified for the safety of everyone involved.
- What times do you visit?
Normal pet sitting hours are from 9 a.m. - 6 p.m. every day of the week. You can choose within a 2 hour time slot (for adult dogs and cats) and a 1 hour time slot (for puppies up to a year old) when you would like us to visit, which we will do our best to accommodate in order to keep your pet's routine as normal as possible. Most people choose visits every 4-8 hours for pet sitting visits, when they're out of town.
- Do you offer any training services?
We can take any dog out of their current environment and get them on the right path. The problem is as soon as they return home, their behavior will adjust to whomever is around and whatever rules and pack dynamic is or isn't being reinforced. All relationships boil down to trust and respect. We work with owners on training their wonderful companions, one moment at a time.
- What areas do you service?
We currently provide services to the following cities and townships in Michigan:
- Berkley, MI
- Beverly Hills, MI ($3 travel fee)
- Birmingham, MI
- Clawson, MI
- Detroit, MI ($3 travel fee)
- Ferndale, MI
- Hazel Park, MI
- Huntington Woods, MI
- Madison Heights, MI
- Pleasant Ridge, MI
- Royal Oak, MI
- Oak Park, MI
If you live just out of these areas, by all means ask! We may be able to work something out for you, depending on your needs.
Miscellaneous
- Are you Insured and Bonded?
Yes, Woodward Pet Sitting is covered by a commercial bonding and liability insurance policy offered through Pet Sitter Associates, LLC – a highly respected pet sitting industry trade organization. We would be happy to show you a copy of our policy upon .(JavaScript must be enabled to view this email address).
Billing
- What is your cancellation policy?
Pet Sitting: All cancellations must be done 48 hours before the time of the appointment. Cancellations within 48 hours will result in a 50% cancellation penalty of the total amount due.
Dog Walking: All cancellations must be done 24 hours before of the time of the appointment. Cancellations within 24 hours will result in 100% of the normal dog walking fee.
*(Exceptions made for severe weather, life threatening emergencies, or a death in the family)
- What forms of payment do you accept?
We accept the following forms of payment:
- Visa
- MasterCard
- American Express
- Discover
- Cash
- Checks
* There is a non-refundable $30 service charge for any returned checks
